Customer Credit Request

If you have any questions regarding this form, please feel free to call us on (02) 4376 3200 or email foodscience@eastcoastbeverages.com.au

Please kindly note that credit requests will only be investigated upon receipt of this correctly completed form & suitable evidence provided. Thanks.

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Step 1 of 3

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Eastcoast Beverages Customer Credit Form

To complete this form, you will need:

Your Eastcoast Beverages account number.
Batch numbers and best before dates of all affected stock.
Evidence in the form of photographs to support your claim.

What is your business name?*

Who is the contact name for this credit request?*

What is the best contact email for this credit request?*

What is the best contact phone number for this credit request?*

What is your Eastcoast Beverages account number?*

Your account number will be on the right-hand side of your Eastcoast Beverages invoice.

How many batches do you wish to claim a credit for?*

Up to 10 batches can be claimed per form.

What is the first batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Either a video showing all that is requested below or:
1 x Photo with a clear batch number and best before date.
1 x Photo with the number of bottles requesting credit for in this claim.
Numerous close ups of the issue/s requesting credit for in this claim.

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 2

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 3

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 4

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 5

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 6

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 7

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 8

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 9

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.

Batch 10

What is the batch number affected?*

The batch number is a 5-digit number on the bottle, next to the best before date.

Please enter a number greater than or equal to 50000.

What is the best before date for this batch?*

Day

Month

Year

What is the issue?

Product is fermented

Product has mould

Product has a foreign item

Product taste is not to specification

Product smell is not to specification

Product colour is not to specification

Product packaging is not to specification

Eastcoast Beverages delivered stock that was damaged on arrival or not to specification.

Other

Is there further information you would like the Eastcoast Beverages team to know?

If you answered "other" above, please elaborate here.

How many bottles are affected by the issue?*

Please kindly upload evidence here.*

Drop files here or

Accepted file types: jpg, gif, png, pdf, mov, mp4, m4v, heic, hevc, avi, Max. file size: 128 MB.